L'Ambassador School | Training the best Sales Ambassadors for powerful brands.

About Us

L'Ambassador School is Portugal's pioneering concept academy dedicated to developing top Sales Ambassadors through exclusive, tailor-made programmes and workshops aligned with each brand's DNA, standards, and philosophy.

Shaping the next generation of exceptional Sales Ambassadors. We inspire ambition, develop talent, and transform potential into excellence.

At L'Ambassador School, we empower our students and clients with cutting-edge techniques, refined methods, and high-impact communication skills that boost confidence and elevate performance. Our training ensures every participant is prepared to deliver a truly tailor-made, memorable and impeccable customer experience — every time.

We train, educate, inspire, and cultivate a deep, lasting passion for this remarkable profession — Sales Ambassador.

We Offer

Training Programmes

Individual Coaching

Talent Tailoring

Our trainings stand out as a powerful growth driver for companies, especially in times of strong competition and rapid evolution within the luxury market.

What Makes Our Training Different

Our training programmes are designed for both newcomers and experienced sales assistants, as well as for those who want to start a career as a SA.

We focus on how people think, feel, and respond in real-life situations, going beyond scripts and standard procedures.

This is not a lecture-based course. Our training is dynamic, highly interactive, and filled with practical activities that keep participants engaged and involved throughout the programme.

We combine hands-on tools with behavioral insight, helping participants understand not only what to do, but why it works.

We openly address real challenges such as difficult conversations, emotional customers, cultural differences, stress, misunderstandings, and working under time pressure.

Our activities are designed to strengthen seamless teamwork, leading to improved performance, stronger collaboration, and higher overall results.

Our training programmes and workshops are fully customised and built around maximum live participation. Through dynamic role plays, real-life case studies, and a variety of interactive activities, participants gain practical, immediately applicable skills.

Each training is carefully tailored to the specific needs of the luxury sector — whether boutique retail, real estate, or hospitality — to ensure absolute relevance and impact. All programmes are available in English or Portuguese, allowing brands to train their teams with confidence and consistency across markets.

Training Programmes

Speaking Luxury

Develop a true luxury mindset and learn how language, attitude, and emotional intelligence shape perception. This training focuses on offering a lifestyle, delivering excellence under pressure, and creating memorable final impressions that leave a lasting impact.

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Secrets of Top Performing Sales Ambassadors

Go beyond selling and become a relationship-builder and brand representative. This programme reveals the habits, communication techniques, and interpersonal skills of top performers who consistently exceed expectations and inspire client loyalty.

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Customer Service Excellence

Master the fundamentals of exceptional service across all sectors. Learn how to evaluate service quality, adapt to different customer profiles, and apply proven techniques that elevate customer experience and strengthen teamwork.

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About the Founder

Olga Granikowska

With extensive professional experience in the luxury and premium brand sector, the founder of L'Ambassador School built her career working closely with international brands and multicultural teams.

After relocating to Portugal in 2011, she continued to develop within the luxury industry, where collaboration, team engagement, and service excellence became central to her work. Sharing experience, best practices, and real-life insights with colleagues was always a natural part of her professional journey.

Holding a university degree in Education and a CELTA certification, she brings a strong pedagogical foundation in adult learning methodologies, facilitation, and training design. Her professional development also includes two specialized training programmes within the LVMH Group, as well as studies with the CIPD (Chartered Institute of Personnel and Development) in People Management.

This unique combination of luxury expertise, educational background, and people-focused training enables her to design and deliver structured, engaging, high-impact bespoke learning solutions, fully aligned with strategic business objectives — and ultimately led to the creation of L'Ambassador School.

Let's Connect

Every great brand is built by people. If you're curious about helping your team feel more confident, engaged, and aligned, we'd love to hear from you.

info@lambassadorschool.com